These General Terms and Conditions of Sale (GTCS) govern the sale of Products made through the Company's website and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer, who has accepted them before placing an order.

The Seller reserves the right to modify these terms at any time by publishing a new version on its website.
The GTCS applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.

The Customer declares that they have read all of these GTCS and accepts them without restriction or reservation by clicking on the "Proceed to payment" button on the Cart page.

The Customer acknowledges that they have received the necessary advice and information to ensure that the offer is suitable for their needs.

The Customer declares and guarantees that they have the legal capacity and are authorized to enter into these GTCS. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

In accordance with the provisions of Article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically:
(i) They are informed of the essential characteristics of the Product;
(ii) They choose the Product and, if applicable, its options;
(ii) They provide their essential contact details (surname, first name, title, email address, postal address, telephone number);
(iv) They accept the T&Cs;
(v) They verify the order details and, if necessary, correct any errors or cancel their order;
(vi) They proceed, following the instructions provided, to payment for the products in order to confirm their order and be bound to the Seller by a contract;
(vii) The Customer will receive confirmation by email of payment for the order. The language offered for the conclusion of the contract is French.

Communications, the order, the order details, and invoices are archived on a reliable and durable medium so as to constitute a true and durable copy in accordance with the provisions of Article 1379 of the Civil Code.

This information may be produced as proof of the contract. The Customer agrees to receive an electronic invoice as the accounting document relating to the order placed.

For delivered products, delivery will take place at the address indicated by the Customer. For the purpose of the proper fulfillment of the order, the Customer undertakes to provide truthful identification details.

The Seller reserves the right to refuse the order, for example for any abnormal request, one made in bad faith, or for any legitimate reason.

The essential characteristics of the goods and their respective prices are made available to the Buyer on the Company's website, as are the product's instructions for use, where applicable.

In accordance with Article L.112-1 of the French Consumer Code, the consumer is informed of the prices and specific terms of sale by way of marking, labeling, display, or any other appropriate method prior to the conclusion of the sales contract.

In all cases, the total amount due by the Buyer is indicated on the order confirmation page.

The selling price of the product is the one in effect indicated on the day of the order, which does not include shipping costs, which are billed separately.

Any such costs are indicated to the Buyer during the sales process, and in any event at the time of order confirmation. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.

When the shipment of products is not carried out immediately, clear information is provided on the product presentation page regarding the delivery dates of the products. The Customer certifies having received a breakdown of delivery costs as well as the terms of payment, delivery, and performance of the contract, as well as detailed information regarding the identity of the Seller, their postal, telephone, and electronic contact details, and their activities in the context of this sale.

The Seller undertakes to fulfill the Customer's order only within the limit of available product stocks. In the absence of stock, the Seller shall inform the Customer; if the order has been placed, and in the absence of an agreement with the Customer on a new delivery date, the Seller shall reimburse the Customer.

The contractual information is presented in detail and in the French language. The parties agree that the illustrations or photos of the products offered for sale have no contractual value.

The period of validity of the offer of the Products as well as their prices is specified on the Company's website, as is the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products. Unless otherwise stipulated, the rights granted under these terms are granted solely to the natural person signing the order (or the holder of the email address provided).

The Customer may purchase a Pure Lab Nutrition product on a subscription basis to receive it at a frequency that suits them.

The subscription begins on the day it is taken out by the Customer. The frequency of the subscription is chosen by the Customer at the time of their first order.

Products subject to the subscription will be delivered to the Customer's home according to the frequency chosen by the Customer during their first order, from date to date relative to the day of the initial subscription.

Cancellation of the subscription is done via the Customer's Pure Lab Nutrition user account and must be made no later than 3 days before the end of the current subscription period, i.e., before the next delivery.

Without such cancellation, the subscription is tacitly renewed. In the event of cancellation of the subscription by Pure Lab Nutrition, the Customer will be notified by email.

If the Customer wishes to cancel their subscription after the product subject to it has already been delivered, they must return the product intact at their own expense to the following address:
Pure Lab Nutrition – Retours
218, rue de la Croix Nivert
75015 PARIS

Pure Lab Nutrition reserves the right to refuse the return and refund of products if they have been opened or damaged.

Upon receipt of the products, the last expired subscription period will be refunded by Pure Lab Nutrition within 7 business days.

In accordance with Article L.411-1 of the Consumer Code, the products offered for sale through these T&Cs meet the applicable requirements relating to the safety and health of persons, the fairness of commercial transactions, and consumer protection.

Independently of any commercial guarantee, the Seller remains liable for any lack of conformity and hidden defects of the product.

In accordance with Article L.217-3 of the Consumer Code, the Seller delivers goods that are in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

The Seller is also liable for any lack of conformity resulting from the packaging or assembly when it was made their responsibility by the contract or was carried out under their responsibility.

In accordance with Article 1641 of the Civil Code, the Seller is bound by the guarantee on account of hidden defects in the item sold which render it unfit for its intended use, or which so impair this use that the Buyer would not have acquired it, or would only have paid a lower price for it, had they known of them.

The Seller will refund or exchange defective products.

A refund may be requested by email at contact@purelabnutrition.com.

The products shall remain the property of the Company until full payment of the order.

The products are delivered to the delivery address indicated during the ordering process and within the indicated timeframes.

These timeframes do not take into account the order preparation time.

The Seller may provide a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to track the order.
It will also be possible for the Customer to track their order via the "track my order" section on the website www.purelabnutrition.com.

In accordance with Article L.216-6 of the Consumer Code, in the event of a delivery delay, the Customer has the option to cancel the contract if, after having instructed the Company to effect delivery within a reasonable additional period, the Company has failed to do so within that period.

The contract is considered cancelled upon receipt by the Company of the letter or written document informing it of this cancellation, unless the Company has performed its obligations in the meantime.

The Seller shall then reimburse all sums paid by the Customer, no later than fourteen (14) days following the date on which the contract was terminated.
The Seller reminds the Customer that at the moment the Customer physically takes possession of the products, the risks of loss or damage to the products are transferred to them.
It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.

Upon receipt of the package, the Customer has a period of twenty-four (24) hours to report the absence of one or more items from their order to Pure Lab Nutrition.

After this period, no claim can be taken into account.

The country "France" in the dropdown list provided in the cart validation form refers to Metropolitan France. French overseas departments and regions (DROM) and overseas collectivities (COM) are subject to a specific shipping rate schedule. The Customer must choose the DROM or COM corresponding to the delivery address from the aforementioned list.

Pure Lab Nutrition reserves the right to cancel any order that deviates from this rule.

In the event that an item is unavailable for a period exceeding seven (7) business days, the Customer will be immediately notified of the expected delivery times, and the order for this item may be cancelled upon simple request.

The Customer may then request a credit note for the amount of the item or a full refund and cancellation of the order.

In consideration for the products delivered by the Seller to the Customer, the latter shall pay the price of the products in accordance with the terms and conditions of these T&Cs.

The price of the products is as displayed on our site, except in cases of obvious errors.

The prices of the products sold through the website are indicated in Euros, inclusive of all taxes, and are precisely determined on the product description pages. They are also indicated in Euros, inclusive of all taxes (VAT + other applicable taxes), on the product order page, and exclude specific shipping costs.

For all products shipped outside the European Union and/or French overseas territories (DROM-COM), the price is automatically calculated exclusive of taxes on the invoice. Customs duties or other local taxes, import duties, or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They shall be borne by the Buyer and are their sole responsibility (declarations, payment to the competent authorities, etc.).

In this regard, the Seller invites the Buyer to obtain information on these aspects from their local authorities. The Company reserves the right to modify its prices at any time for the future.

The prices for the various delivery services offered to you are displayed on our site on the payment page (this rate is included in the total amount of your order).

Payment is due immediately upon ordering, including for pre-order products.

The Customer may make payment by bank card, via Paypal, via Apple Pay, or by bank transfer. Cards issued by banks domiciled outside of France must be international bank cards (Mastercard, Visa, or American Express).

Secure online payment by bank card is carried out by various payment service providers:
- For payment of one-off purchase orders (without subscription) by bank card, AMEX card, and via Apple Pay, the payment provider Mollie, whose general terms and conditions, which the Customer hereby declares to accept, are accessible at the following location:
https://www.mollie.com/fr/user-agreement ;
- For payment of subscriptions, the payment provider Stripe, whose general and specific terms and conditions, which the Customer hereby declares to accept, are accessible via the following links:
https://stripe.com/en-ie/connect-account/legal and https://stripe.com/payment-terms/legal ;
- For payment of one-off purchase orders (without subscription) valid only in Belgium, the Netherlands, and Luxembourg, the payment provider Bancontact, whose general terms and conditions and privacy policy, which the Customer hereby declares to accept, are accessible at the following link:
https://www.payconiq.be/fr/declaration-de-confidentialite-et-conditions-generales.

These payment solutions offer maximum security: no data passes through the Company's servers, and all transactions are secured.

Once the payment has been initiated by the Customer, the transaction is debited immediately after verification of the information.

In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated.

The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately terminated by operation of law and the order cancelled.

The Customer may refer any person of their choice to enable them to receive a benefit on their first order, in accordance with the terms and conditions indicated on the site.

The referring Customer receives a benefit to use on their next order once the referred person confirms their first order.

The Parties undertake to provide each other with all information and documents in their possession, or to facilitate their consultation by the other Party, insofar as these are necessary for the performance of the Contract.

The Parties undertake to collaborate actively and cooperate in good faith within the framework of this Contract and to facilitate its performance. In general, the Seller is subject to an obligation to inform the Client.

The Seller is subject to an obligation of means regarding all obligations resulting from the Contract, it being specified that this condition is essential and a determining factor in the consent to enter into the Contract.

The Seller undertakes to:
(i) Collect from the Client all information necessary for the proper performance of the Contract;
(ii) Implement the necessary means for the proper performance of the Contract in accordance with these GTC.

Throughout the duration of the Contract, the Client undertakes to:
(iii) Comply with all obligations incumbent upon it under the Contract;
(iv) Be proactive towards the Seller, in particular by providing all documents, information, and data that are or should be in its possession and that may be necessary for the performance of the Contract;
(v) Comply with the payment terms as set out in these GTC.

Under no circumstances shall the Seller be held liable, directly or indirectly, for damages resulting from
(i) the Client's actions,
(ii) a third party's actions, or
(iii) an event constituting force majeure.

The Seller shall exercise all reasonable care and comply with industry standards and applicable regulations in the performance of the Contract.

The Seller's liability towards the Client is expressly limited to gross negligence that remains unremedied in the performance of its contractual obligations as described in this Contract and any amendments thereto.

If, within a period of twenty (20) business days following the Client's claim addressed to the Seller by registered letter with acknowledgment of receipt within seven (7) days of the occurrence of the alleged gross negligence, the Seller has not remedied the alleged breach of its obligations, the Client may assert a fault to be proven against the Seller.

Where applicable, only the Client's direct, certain, manifest, actual, and foreseeable damage may be compensated. Under no circumstances shall the Seller be held liable for any indirect, uncertain, and/or not manifestly foreseeable damage, including loss of clients, turnover, loss of profit, or increased costs.

Where applicable, the Seller's total liability for all sums combined shall be limited to the amount excluding taxes paid by the Client. Any penalties otherwise paid by the Seller shall be deducted from the amount of such compensation.

Subject to the foregoing, it is expressly agreed that the Seller shall not be held liable, nor may any claim be brought against it, directly or indirectly, by the Client, for any damages, whether foreseeable or not
– regardless of their origin or consequences
– that may result, directly or indirectly, in particular from:
(i) Any malfunction or failure in the delivery of emails sent by the Client to the Service Provider;
(ii) A case of force majeure preventing the Seller from performing all or part of the Contract.

The Client is solely responsible for the choice of products approved by confirming their order.

The Client acknowledges being solely responsible for the custody and use of the product after delivery and may not in any way hold the Seller liable in this regard.

The Customer is informed that they do not have a right of withdrawal for products when, in accordance with the provisions set forth in Article L.221-28 of the Consumer Code:
(i) The contract relates to the supply of goods liable to deteriorate or expire rapidly;
(ii) The contract relates to the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Excluding these legal exceptions, and in accordance with the provisions of Article L.221-18 of the Consumer Code, the Buyer has a withdrawal period of fourteen (14) clear days to exercise their right of withdrawal from the date of receipt of their order.

The Buyer shall inform the Company of the exercise of their right of withdrawal by email at contact@purelabnutrition.com before the expiry of the period using the model form reproduced below or any other unambiguous statement expressing their wish to withdraw.

In the event of the exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, with return costs remaining at the Customer's expense.

Returns of products must be made in their original, complete condition (products must not be unsealed); they must, if possible, be accompanied by a copy of the proof of purchase. The Customer wishing to withdraw from the Contract shall fill out and send this form, which can be downloaded here:
https://cdn.shopify.com/s/files/1/0817/5042/5934/files/Formulaire_de_retractation_-_PureLabNutrition.pdf?v=1710363930

In the event of a dispute or claim, the Customer is advised to first contact the company by email at contact@purelabnutrition.com to seek an amicable solution.

In accordance with the provisions of Article L.612-1 of the French Consumer Code, the consumer is informed that they have the right to use a consumer mediator free of charge with a view to the amicable resolution of any dispute with the Company.

The Company subscribes to the mediation service of (Insert mediator contact details here), which the Customer may contact after having sought an amicable resolution directly with the Company.
In the event of a dispute, if no amicable solution is found within thirty (30) days, the competent French court shall be that of the defendant's place of residence (or, at the choice of the plaintiff, the place of actual delivery of the products).

The order may be cancelled by the Buyer via registered letter with acknowledgement of receipt in the following cases:
(i) delivery of a product not in conformity with the specifications of the order;
(ii) delivery exceeding the deadline set at the time of the order or, in the absence of a date, within thirty (30) days following payment;
(iii) unjustified price increase or modification of the product.

Trademarks, domain names, products, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller.

No transfer of intellectual property rights is made through these GTCs.

Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.

Neither Party shall be held liable for the total or partial non-performance of its obligations caused by an event constituting force majeure within the meaning of the Applicable Regulations.
The Party invoking an event constituting force majeure must notify the other Party within three (3) calendar days following the occurrence of such event.

It shall make every effort to limit its impact. Performance of this Contract shall resume its normal course as soon as the event constituting force majeure has ceased.

If the suspension of the Contract exceeds three (3) months, each Party may terminate this Contract upon notification to the other Party by registered letter with acknowledgment of receipt.

If any provision of this agreement is held to be invalid, such invalidity shall not affect the validity of the other provisions, which shall remain in full force and effect between the parties.
Any contractual amendment shall only be valid upon the written and signed agreement of the parties.

In the course of its business, the Seller is required to process information concerning Customers, some of which may identify them.

Information regarding the processing of this personal data, carried out in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and French Law No. 78-17 of 6 January 1978 (Data Protection Act), can be found in the Privacy Policy.

By using the Pure Lab Nutrition website, Customers consent to the Seller collecting and using this personal data in accordance with the terms of the Privacy Policy.

All clauses contained in these GTC, as well as all purchase and sales transactions referred to therein, shall be governed by French law.

The invalidity of a contractual clause shall not result in the invalidity of these GTC.

For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:

> Article 1641 of the Civil Code: “The Seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair such use that the Buyer would not have acquired it, or would only have given a lower price for it, had he known of them.”

> Article L.217-3 of the Consumer Code: “The seller delivers goods that comply with the contract and the criteria set out in Article L. 217-5. It is liable for any lack of conformity that exists at the time of delivery of the goods within the meaning of Article L. 216-1, which appears within a period of two years from such delivery.[...] The seller is also liable, during the same periods, for any lack of conformity resulting from the packaging, the assembly instructions, or the installation when the contract stipulates that it is the seller's responsibility or is carried out under its responsibility, or when the incorrect installation, performed by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code.
The starting point of the limitation period for the consumer's action is the day the consumer becomes aware of the lack of conformity.”

> Article L.217-4 of the Consumer Code: “The goods comply with the contract if they meet, where applicable, the following criteria:
1° They correspond to the description, type, quantity, and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2° They are fit for any particular purpose for which the consumer requires them, which the consumer made known to the seller at the latest at the time of the conclusion of the contract and which the seller has accepted;
3° They are delivered with all accessories and installation instructions that must be provided in accordance with the contract;
4° They are updated in accordance with the contract.”

> Article L.217-5 of the Consumer Code:
“I.-In addition to the criteria for conformity with the contract, goods are compliant if they meet the following criteria:
1° They are fit for the purpose for which goods of the same type are normally used, taking into account, where applicable, any provision of European Union law and national law as well as any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, they possess the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;[...]
4° Where applicable, they are delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect; [...]
6° They correspond to the quantity, quality, and other characteristics, including in terms of durability, functionality, compatibility, and safety, that the consumer can legitimately expect for goods of the same type, given the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public statements mentioned in the preceding paragraph if it demonstrates:
1° That it was not aware of them and could not legitimately be expected to be aware of them;
2° That, at the time of the conclusion of the contract, the public statements had been corrected under conditions comparable to the initial statements;
or 3° That the public statements could not have influenced the purchasing decision.

III. -The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the goods of which they were specifically informed that they deviated from the conformity criteria set out in this article, a deviation to which they expressly and separately consented upon conclusion of the contract.”

The Seller only makes dietary supplements available.

All documents or experimental reports present on this site have a purely informative function and in no way replace a prior consultation with a doctor.

All nutritional and health claims are established in accordance with the recommendations of the European Food Safety Authority (EFSA).

Excessive consumption of dietary supplements can lead to side effects.
Any form of self-medication is the sole responsibility of the consumer and must imperatively be part of medical supervision that takes into account the needs and metabolism of each individual.

The products on this site are dietary supplements, not medicines, and therefore do not replace a healthy and balanced diet in any way.

Our products are not intended to prevent, stop, or cure any disease. The information presented on this site is not intended for consumer purposes, is intended to be objective, but may prove to be incomplete or lacking. We therefore invite you to research the dietary supplements sold on this site.

The Seller rejects all responsibility regarding the consequences of self-medication practices. The site www.purelabnutrition.com has no medical purpose and therefore cannot provide any advice regarding the curative consumption of dietary supplements.

Date of the last update of the T&Cs: 05/23/2024